Woosehill Surgery

Surgery Opening Times

The practice is open daily Monday to Friday from 8.00am until 6.30pm. Staff are available until 6.30pm in an emergency.

We also offer extended hours on Saturday mornings for both doctor's and nurses' appointments. These appointments will be pre-bookable up to four weeks in advance. For emergency medical help when the surgery is closed contact Westcall on (0118) 978 7811.

For advice 24 hours a day call NHS Direct on 0845 4647 or visit them online at www.nhsdirect.nhs.uk

Patients offered a telephone consultation or triage with the nurse or doctor must be aware that we will not be able to return their call if they are operating a ‘call barred’ service.

We operate a ‘number withheld’ system in the interests of patient confidentiality.

When The Surgery Is Closed

If medical assistance is required between the hours of 6.30pm and 8.00am or at weekends, contact Westcall directly on (0118) 978 7811.

You may also phone the surgery and your call will be transferred to Westcall.

Emergency advice is available 24 hours a day by contacting NHS Direct (see above).

Disabled Access

Our clinical services, together with patient toilet facilities, are located on the ground floor and accessible to wheelchair users. However, users of very large wheelchairs may require special provision.
There is a loop hearing facility available on request for patients who are hard of hearing.

Violent & Abusive Patients

All members of our team have the right to carry out their work without threat of violence.

Like the rest of the NHS, we operate ‘zero tolerance' and will remove from the list any patient who is physically or verbally abusive or threatening towards any team member or other patients.

Access To Patient Information

Your medical records are confidential. You have the right to access them in accordance with the Access to Records Act 1990. We will need your signed consent if you wish any of your records to be divulged to a third party (such as an insurance company).

The only exceptions are the provision of information when making a referral to another doctor or disclosure required by statute.

Help Us To Help You

NHS resources are precious and it is in everyone’s interest to use them in a responsible manner. Please:

• Only use the emergency service in a genuine emergency.
  
• Treat all the members of the team with respect and courtesy at all times.
  
• Reduce delays by remembering appointments are for one person only and are limited to 10 minutes.
  
• Keep your appointment and always let us know if you wish to cancel or change it. Notice helps, but even knowing at the last minute when a genuine problem prevents you from coming can help us fit someone else in.

Patients’ Forum

The aim of this group is to work with the practice in the pursuit of the following objectives: helping other patients to take more responsibility for their health; to suggest ways in which practice services might be improved; and to build relationships between patients and practice staff.

Your attention is drawn to the ‘Patients’ Forum’ notice board on display at reception which shows the latest news and information, publishes minutes of meetings and tells you how to contact the chairman. Similar details will be posted on our home page.

Primary Medical Services

Details of primary medical services in this area may be obtained from:

NHS Berkshire West
57-59 Bath Road
Reading
RG30 2BA

Tel: (0118) 982 2829
Website: www.berkshirewest-pct.nhs.uk

Accident And Emergency Departments

Royal Berkshire Hospital, Reading Tel: (0118) 322 5111
Frimley Park Hospital, Frimley Tel: (01276) 604604
Heatherwood Hospital Tel: (01344) 623333

Emergency Dental Service

Wokingham Dental Centre is open from 9.00am - 5.00pm Monday to Friday for emergency pain relief treatment.
Tel: (0118) 979 1501

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.