HOW
DO I...
MAKE
AN APPOINTMENT?
You may consult any of the doctors or minor illness nurses. Appointments can be made between 8.00am and 6.00pm Monday to Friday. You can pre-book your appointment up to four weeks in advance. We also have 'on the day' appointments for each GP. When these have been taken and you need to see a doctor urgently the duty doctor or minor illness nurse will be offered.
Please remember: ONE MEDICAL CONDITION FOR A 10-MINUTE APPOINTMENT. If you have more than one condition to discuss please arrange a longer appointment in fairness to other patients waiting.
Emergencies
If medical assistance is required between the hours of 6.30pm and 8.00am or at weekends, contact Westcall directly on (0118) 978 7811.
You may also phone the surgery and your call will be transferred to Westcall.
Emergency advice is available 24 hours a day by contacting NHS Direct on 0845 4647.
Text Messaging Service
We now have a text messaging service reminding patients of their appointments and future campaigns eg flu vaccinations. It is vital that mobile telephone numbers are up to date, so please inform reception promptly of any changes.
Patient Choice
Please tell the receptionist if you wish to see a particular doctor, otherwise you will be offered the first available appointment with any one of the doctors. We will always try and accommodate you but please understand that sometimes it may be necessary to wait longer for an appointment with a particular doctor.
HOW
DO I...
REGISTER WITH THE PRACTICE?
If you live within our catchment area you may register with the practice (see map page).
Please come along to reception with your medical card (passport, visa, proof of address if arriving from another country).
You will also need to complete forms with details of a brief medical history, including immunisations, operations, regular medication and details of your previous GP.
New patients will be asked to make an initial appointment with our nurse for a health check or one of the doctors if you are taking regular medication.
The registration needs to be completed before we can offer an appointment.
HOW
DO I...
OBTAIN
A HOME VISIT?
If your illness prevents you from
attending the surgery, a home visit can be arranged by telephoning the surgery
before 10.30am. Urgent calls will be referred to the duty doctor. You may be advised
that the doctor will telephone you to discuss your need for a home visit.
HOW
DO I...
OBTAIN
TEST RESULTS?
Ring the receptionists on after 2.30pm to see if your results are available.
HOW
DO I...
OBTAIN
REPEAT PRESCRIPTIONS?
The practice has a computerised repeat
prescription system. With the doctor's agreement, you may obtain repeat medication
by handing in a request slip for collection of prescriptions 48 hours later,
or by sending a written request enclosing an SAE, or requests can be faxed.
Prescriptions
can be sent to Morrisons/Boots for collection, if requested.
Please
note we are unable to accept requests for repeat prescriptions over the phone.
HOW
DO I...
OBTAIN
SICKNESS CERTIFICATES?
A self-certification form (SC1) can be used for the first week of sickness without consulting the doctor and is available from your employer or the DSS. Please do not ask the doctor to provide a certificate if you have been off for less than a week unless you or your employer agree to the standard private certificate fee, which is payable.
If you are still sick after this period, please make an appointment to see a doctor for medical advice and certification, if necessary.
The doctors can provide a sick note for patients they have seen and who are off work for a week or more.
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